Community management involves seizing opportunities to interact with your brand’s online community in a public forum. Don’t be afraid to engage with your target audience! If your goal is to t build a long-term business with a strong brand, it’s something you’ll want to invest in.
The benefits of strong online community management are:
- Stronger engagement with your brand
- Decreased customer support costs
- More accurate product information
- Better customer experience
- Improved SEO